Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed
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727-343-4242 | 7121 9th Ave North

CUSTOMER SERVICE

CUSTOMER SERVICE, St.Petersburg, FL

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

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We were on vacation and a long way from home when the brakes started scraping and making noise. These guys checked our brakes free of charge and ensured us it was nothing to worry about, which was a big load off my mind. They could've easily taken advantage of us. Highly recommended.

, 02/24/2021

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Wow, it's been a long time since I have encountered an honest mechanic shop. The shop is spotless. The owner is professional, polite and knowledgeable. I hope I don't have to see them again but if I do I am sure they will take care of my issues. Friendly and honest. Thanks guys!

, 10/12/2020

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These guys are great! Had a couple things fixed and they were fast and gave me a great deal.

, 09/18/2020

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Bob Ortiz and his staff have worked on 4 cars for my family. Each and every time, Affordable Auto and Truck Repair provided quality service at a reasonable price. My first experience was when my son called AAA due to a late night problem. Affordable Auto and Truck Repair arrived quickly, towed his car to their facility and secured it and repaired and returned it to him the next day. I have since taken my car for regular maintenance and new tires; my wife's car due to an electrical issue; and my daughter's car for a sensor issue. For my daughter's car, Bob recommended that we also replace her tires. He gave me a quote on a new set of tires but also informed me that for the type of tire my daughter needs, he wouldn't be able to compete with the national tire companies and suggested I shop around. At every juncture, Bob has dealt with me honestly and fairly, always kept me updated on cost and time to completion of the job, and provided quality service. By putting himself in the shoes of his customer, Bob and Affordable Auto and Truck Repair offer the highest degree of customer service. They deserve and have earned my highest recommendation.

, 07/16/2020

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Great customer service

, 05/15/2020

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Great customer service! No hassles, good people!

, 02/28/2020

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • AAA Approved Auto Repair
  • ASE Master Technician
  • BBB Accredited Business
  • ALL-DATA
  • Mitchell1
  • Car Care Aware
  • Call Us For Service: 727-343-4242